98tp Frequently Asked Questions

98tp requires a clear copy of your CNIC (Computerised National Identity Card) for identity verification, plus a selfie holding the same document. If your CNIC has expired, a valid passport is also accepted. KYC is mandatory before any withdrawal can be processed. Most verifications are reviewed and approved within one business day of submission.

No. 98tp strictly enforces a one-account-per-player policy. Duplicate accounts — whether created under the same or a different identity — result in immediate suspension of all associated accounts and forfeiture of all balances and bonuses. If you believe a duplicate was created accidentally, contact 98tp support immediately to resolve the situation before any action is taken.

On the 98tp login page, click the "Forgot Password" link. Enter the email address registered to your account, and a password reset link will be sent to your inbox within a few minutes. Follow the link to create a new password. If you no longer have access to your registered email address, contact 98tp customer support directly for identity-verified account recovery assistance.

To permanently close your 98tp account, contact the support team via live chat or email and submit a written account closure request. Any remaining real-money balance will be returned to your verified payment method after KYC and AML checks are completed. Note that if you are closing your account due to a gambling concern, a self-exclusion may be more appropriate — our team can guide you through both options.

Yes, 98tp fully supports EasyPaisa deposits. The minimum deposit via EasyPaisa is Rs 100, the same as JazzCash. Transactions are processed in real time and typically appear in your 98tp account balance within seconds of confirmation. EasyPaisa is one of the most popular payment methods among Pakistani players on the platform, particularly those in Lahore, Faisalabad, and smaller cities with strong mobile wallet adoption.

Yes, 98tp accepts bank transfers from HBL, UBL, and Meezan Bank, among other Pakistani banks. The minimum deposit via bank transfer is Rs 500. Bank transfers may take up to one business day to reflect in your account, depending on your bank's processing times. Always use the exact reference number provided by 98tp when making a bank transfer to ensure your deposit is matched to your account correctly.

Once a withdrawal request is approved by 98tp's payments team, JazzCash withdrawals are typically processed within five minutes and arrive in your mobile wallet almost instantly. Processing time begins after KYC verification is confirmed and any applicable wagering requirements have been met. During peak periods or where additional AML verification is required, processing may take slightly longer, but 98tp aims to keep JazzCash withdrawals as fast as possible.

98tp does not charge platform-side fees on standard deposits or withdrawals. However, your payment provider — whether JazzCash, EasyPaisa, or your bank — may apply their own transaction fees according to their individual fee schedules. We recommend checking your mobile wallet app or bank's published fee structure for international transfers before initiating a large transaction to avoid any surprises.

98tp sets withdrawal limits per transaction and per rolling period based on your account verification tier and payment method. These limits are visible in the Cashier section of your account dashboard. Players who have completed full KYC verification generally access higher withdrawal thresholds. For large withdrawal amounts, particularly those arising from bonus-funded play, 98tp reserves the right to process payment in instalments over multiple business days.

Yes, 98tp covers PSL (Pakistan Super League) matches extensively during the tournament season, including pre-match and in-play betting markets. Markets typically include match winner, top batsman, total runs, and more. PSL is one of the most-bet events on 98tp among Pakistani players each year. Odds are updated in real time, and winning bets are settled within minutes of the official match result being confirmed.

Yes, 98tp features a live casino section with real human dealers broadcasting from professional studio environments. Available games include Live Baccarat, Live Roulette, Live Blackjack, and Live Dragon Tiger, among others. Live casino games at 98tp are available around the clock. A stable internet connection is recommended for the best streaming experience. Minimum and maximum bet limits vary per table and are shown before you join.

98tp is fully optimised for mobile browsers on both Android and iOS devices, meaning you can play slots, bet on cricket, and access live casino games directly from your smartphone without downloading any separate app. The platform's responsive design adjusts to your screen size automatically. Pakistani players in Karachi, Lahore, Islamabad, and beyond routinely access 98tp via mobile on JazzCash-enabled devices.

RTP percentages on 98tp slot games vary by title and provider, but the majority of games available on the platform offer RTPs in the 94%–97% range, which is standard for internationally licensed online casino platforms. The specific RTP for each game is published in the game's information panel, accessible before you place any bets. Higher RTP games generally return more to players over a large volume of spins.

A wagering requirement is the number of times you must bet the bonus amount before associated winnings become withdrawable. For example, a Rs 1,000 bonus with a 30x wagering requirement means you need to place Rs 30,000 in total bets before withdrawal is unlocked. On 98tp, different games contribute different percentages toward wagering — slots typically contribute 100%, while table games contribute less. Full contribution details are in each bonus's specific terms.

Yes, all 98tp bonuses carry an expiry period that begins from the date the bonus is credited to your account. If wagering requirements are not completed within the stated expiry window — typically 7 to 30 days depending on the promotion — the bonus and any associated winnings are automatically removed from your account balance. The expiry date for each active bonus is visible in your account's Bonuses section.

98tp operates a loyalty programme that rewards consistent players with points, cashback offers, reload bonuses, and access to exclusive promotions. Details of the current loyalty structure and how points are earned are available in the Promotions section of the 98tp platform. Higher-tier loyalty members may receive personalised offers, faster withdrawal processing, and dedicated account management. Loyalty programme terms are subject to change with reasonable advance notice.

The minimum age to register and play on 98tp is strictly 21 years. This is enforced through mandatory CNIC-based identity verification during the KYC process. Any account found to belong to a player under 21 is immediately suspended, deposited funds are returned to the payment source, and any winnings are forfeited. 98tp takes underage gaming prevention very seriously as part of its responsible gaming commitments.

To self-exclude, log in to your 98tp account and navigate to the Responsible Gaming section of your account settings. You can choose a self-exclusion period of 30 days, 90 days, 6 months, 1 year, or permanent exclusion. Once activated, the exclusion cannot be reversed during the chosen period under any circumstances. Alternatively, contact 98tp support via live chat and request immediate self-exclusion — our team will action it without any attempt to dissuade you.

Yes. 98tp allows all players to set daily, weekly, or monthly deposit limits directly from their account dashboard at no cost. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour cooling-off period to prevent impulsive decisions. Deposit limits are one of the most effective responsible gaming tools available — 98tp actively encourages all players to set one even if they feel they don't strictly need it.

98tp customer support is available via live chat directly on the website, typically from 8 AM to 2 AM PKT daily. You can also reach the team by email at [email protected]. When contacting support, have your registered email address and account details ready to speed up the verification process. For urgent responsible gaming requests such as self-exclusion, live chat is the fastest channel and is actioned as a priority.